Shipping & Returns
For New Zealand customers:
We use NZPOST for all orders within New Zealand. We offer an overnight delivery (on working days) service nationwide. For orders to be received overnight, your order must be made before 2pm. South Island customers, please note that larger orders sent in boxes can take up to 48 hours.
Rural delivery can take up to 72 hours.
Our shipping days are Monday to Friday, if your order is placed after 2pm on Friday, it will be shipped first thing Monday morning.
If you are after after urgent same-day delivery please contact bythekilonz@gmail.com
PLEASE NOTE: We do not deliver to PO Boxes.
In case of damage during transit, our couriers insure coverage of up to $1000NZD. KILO is not liable to cover the damage if it exceeds the value of this insurance.
Pick up in-store:
If you wish to pick-up your order from our Auckland store - select click and collect. You will be sent an email to confirm your order is ready for collection.
Returns
As all our items are vintage one off items, we cannot offer you another size. However, if you contact us, and send your order back within 5 working days (14 working days for all international customers) we will offer you a store credit to the total of your purchase (not including shipping). If you are wanting to make a return, please email bythekilonz@gmail.com describing why you are wanting to make a return. Make sure to provide us with your order number so we can quickly locate you!
Please send your returns using a tracked or couriered service as we will not be liable for lost in transit returns. Your return must be in unworn, unwashed, unaltered condition. If your return is deemed to not be in the condition it was when sent out, we will not accept your return and it will be sent back to you.
After a store credit is used, the sale is final and we will not accept a return for another store credit. We meticulously measure and provide accurate sizing for each item we sell - so before you purchase an item, please be sure to check your measurements against our provided information to ensure the perfect fit. If you are having trouble with measuring yourself, click here for a guide to how we measure our items or send us an instagram message with your measurements.
We do not accept returns for sale/discounted items unless the item is faulty